FAQ

Find answers about our packaging machinery and services

Are your machines suitable for small-scale businesses/startups?

Absolutely! Our machines are designed to support small-scale businesses and startups, with options ranging from manual and semi-automatic to fully automatic models. They are compact, cost-effective, and easy to operate — making them ideal for new entrepreneurs. We’ve proudly empowered many MSMEs to scale their operations successfully.

Do you have a YouTube channel for machine videos?

Yes, we have an official YouTube channel where you can watch detailed working videos of all our machines, including installation guides and demo sessions. It’s a great way to understand how our machines function before making a purchase. Visit our YouTube channel - https://www.youtube.com/@avantgardeindustries

Where can I read media articles or customer reviews about your company?

You can explore our media coverage, press mentions, and customer testimonials directly on our website under the “News” or “Media” section. We’re proud to have been featured in reputed publications and recognized for our contribution to the MSME sector. Visit www.avantgardeindustries.co.in to read about our journey, success stories, and what our valued customers have to say about us.

Can you apply to become a dealer or distributor?

Yes, you can apply for dealer and distributor opportunities with Avant Garde. To learn more about the process and requirements, call 7088558870 or email clientcare@avantgarde.co.in. Our team will guide you further.

How do you decide which machine fits your business?

You can choose the right machine based on your product type, daily production volume, and budget. We offer manual, semi-automatic, and fully automatic options. If you need help, our team can guide you to the best fit for your business.

Who can use EMI option?

EMI (Equated Monthly Installment) options are available for customers using credit cards. All major credit cards are accepted for EMI through our payment gateway partner, Razor pay. Please note: Bajaj FinServ EMI cards are currently not supported.

How can I place an order using Razor pay EMI option?

Which Credit cards are eligible for EMI?

EMI options are available on most major credit and debit cards, including HDFC, ICICI, Axis Bank, SBI, Kotak, and others. Please note that Bajaj EMI cards are not currently accepted. For detailed eligibility, you can check with your card provider or during checkout via the Razorpay payment gateway.

What payment methods can you use at checkout?

You can pay through our checkout powered by Razorpay. EMI may be available on eligible cards, depending on the plan shown at payment. If you need help with payment, call 7088558870.

How does partial payment work for your order?

You can confirm your order with a partial advance in some cases. The advance amount and balance terms are shared during order confirmation, so you know exactly what to pay before dispatch.

Do you provide installation and operator training?

Yes, we provide installation guidance and operator training for our machines. Our team also explains basic machine use, settings, and daily operation so your staff can start working with confidence.

Do you deliver machines across India?

Yes, we deliver across India. Delivery time depends on the machine model, stock availability, and your location. Please contact us with your requirement and we will share the expected dispatch and delivery timeline.

Can I get a demo before I place an order?

Yes, we can arrange a demo call and also share machine videos before purchase. This helps you understand the working, output, and suitability of the machine for your business.

Can you customize a machine for my product or pack size?

Yes, we can suggest and provide machine options based on your product type, pack size, filling volume, and production needs. Share your product details with us, and we will guide you to the right model.

What kind of after-sales support do you offer?

We provide after-sales support for machine use, troubleshooting, and general service guidance. If you need help after purchase, our team will assist you with the next steps and service requirements.

Do your machines come with a warranty?

Yes, warranty support is available on selected machines. The exact coverage depends on the model, so share your requirement with us and we will confirm the warranty details before you place an order.

Can I get spare parts and service support after purchase?

Yes, we help with spare parts, troubleshooting, and service support after purchase. If you face any issue, contact our team and we will guide you with the next steps.

What warranty coverage comes with your machine?

Warranty depends on the machine model. Please check the product details before you order, or contact us so we can share the exact warranty coverage for that machine.

Are spare parts available after purchase?

Yes, we support spare parts requirements after purchase. If a part needs replacement, our team will guide you on availability and the correct part for your machine model.

How do I raise a service request if my machine needs help?

Contact our support team with your machine details, order information, and a short description of the issue. We first guide you with basic troubleshooting and then share the next service steps if needed.

What types of liquid products can your machines pack?

Our liquid packaging machines handle a wide range of products, from thin liquids like water to thicker products like detergent. Share your product details and pack format, and we will suggest the right model.

Can you also supply packaging materials and coding consumables?

Yes. You can get related packaging materials and coding consumables from us, depending on your machine and application. If you need inks, ribbons, labels, or other accessories, share your requirement and we will guide you.

Do you supply inks, ribbons, labels, and other consumables too?

Yes, we provide packaging materials and coding consumables along with our machines. This helps you source the right items from one place and keeps your operation running smoothly.

Do you provide GST invoices for business purchases?

Yes, we provide GST billing for eligible business orders. Share your company details during order confirmation, and we will prepare the invoice accordingly.